Refund Policy

Refund Policy

At Vexarra, we strive to provide high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase:

Return Window

You have 7 days from the date of delivery to initiate a return. No exceptions will be made for returns requested after this period.

Eligibility

To be eligible for a return, your item must meet ALL of the following criteria:

  • Unworn, unused, and in pristine condition
  • In the exact same condition as you received it
  • With original tags attached and unaltered
  • In its original, undamaged packaging
  • Accompanied by the original receipt or proof of purchase

How to Initiate a Return

Contact our customer support team at vexarra@gmail.com to request a return. Approval is at our sole discretion.

Return Process

  1. If approved, we'll provide you with return instructions and a shipping label.
  2. Print the label and securely package your item to prevent any damage during transit.
  3. Send the package back to us using the provided instructions within 3 business days of approval.

Important Notes

• Items sent back without prior written approval will not be accepted.

• A non-negotiable 50% restocking fee applies to all returns.

• All approved returns are eligible for store credit only, valid for 60 days from issuance.

• Shipping costs are non-refundable and will be deducted from your store credit.

• Vexarra is not responsible for items lost or damaged during the return shipping process.

Damages and Defects

If you receive a damaged or defective item, you must contact us at vexarra@gmail.com within 24 hours of delivery. Claims made after this period will not be honored. Photographic evidence of damage or defect is required.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged under any circumstances:

  • Custom or personalized products
  • Intimate apparel
  • Sale items
  • Gift cards
  • Items marked as non-returnable at the time of purchase

European Union Customers

For customers in the EU, the right to cancel your order within 14 days without giving a reason is limited to unused items in their original condition. All other terms of this policy apply.

Limitation of Liability

Vexarra's liability is strictly limited to the purchase price of the item. We are not responsible for any consequential or incidental damages.

Policy Changes

Vexarra reserves the right to modify this refund policy at any time without prior notice. The policy in effect at the time of purchase will apply.

Questions

For any questions about our return policy, please contact us at vexarra@gmail.com. By making a purchase, you acknowledge that you have read, understood, and agree to all terms of this refund policy.